Shipping policy

Thank you for shopping at Wearrovelle. We want to make sure your orders arrive quickly and safely. This Shipping Policy explains how we handle deliveries within Australia. By placing an order on our website (wearrovelle.com), you agree to the terms outlined below.

1. Shipping Destination & Currency

  • We operate exclusively within Australia. We do not ship to international addresses, overseas territories, or freight forwarding companies outside the country. All transactions, shipping charges, and product prices are strictly processed in Australian Dollars (AUD).

2. Shipping Costs

  • We offer straightforward and transparent delivery pricing for our Australian customers:
    Orders under $60.00 AUD: A flat shipping fee of $9.95 AUD applies.
    Orders $60.00 AUD and over: Free Standard Shipping is automatically applied at checkout.

3. Order Handling, Transit & Cut-Off Times

  • We work efficiently to get your items sent out as quickly as possible. Please keep the following timeframes in mind when making a purchase:
    Order Cut-Off Time: 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney), Monday to Friday.
    Order Handling Time: 1 to 3 business days (Monday to Friday). Orders placed after the cut-off time or over the weekend will begin processing on the following business day.
    Transit Time: 6 to 12 business days (Monday to Friday) via Australia Post delivery services.
  • Please note that total delivery times include both handling time and transit time. Delivery schedules are based on business days and do not include public holidays or weekends.

4. Order Tracking

  • Once your order has been packaged and handed over to our shipping partner, we will send you a shipping confirmation email. This email will contain a unique tracking number and a link to view your package's delivery progress.
  • You can track your order by clicking this link: https://wearrovelle.com/apps/track123

5. Delivery Address Changes & Cancellations

  • We want to dispatch your items quickly, which means we cannot guarantee changes or cancellations once an order is placed. If you notice an error in your shipping details, please call or email us immediately. If the warehouse has already processed the order, we will not be able to modify the delivery
    route, and the customer will be responsible for any redelivery costs incurred due to incorrect address details.

6. Damaged or Lost Parcels

  • We pack every order with care to prevent transit issues. However, if your items arrive damaged, or if your package appears to be lost in transit, please contact our customer care team within 48 hours of delivery or expected delivery. We will open an investigation with the courier service and arrange a replacement or refund as appropriate.

7. Contact Information

    If you have any questions regarding your shipment, delivery times, or require help tracking your order, please reach out to our team during standard operating hours:

    Wearrovelle Support Team
    Phone: +61 433 490 746
    Email: support@wearrovelle.com
    Business Address: 25 Foreman Street, Glenfield, New South Wales 2167, Australia